Windows: %AppData%\Roaming\Elcomsoft\Elcomsoft Phone Password Breaker\Credentials.To continue using EPB, either install the latest version or delete the Credentials.db file from the following location: This happens because older versions of EPB do not support the newer version of the Credentials.db file. If you have been using the latest version of Elcomsoft Phone Breaker, but then decided to switch back to an older one, the following message will be displayed: " The EPB version installed on your computer is outdated. After reproducing the problem and submitting the log file, please return the log level to its default setting to avoid excessive growth of the log file. You can increase the log level by modifying the corresponding setting in Settings > General. However, in some cases, our support team may ask you to temporarily increase the log level and reproduce the problem. The default setting is usually enough to identify an issue. The amount of logged information is defined by the logging level you can specify in the EPB Settings > General. If this is the case, please attach both the *.log and the *.bak files when reporting an issue. In certain configurations, the log from the previous session might be saved as EPB_.bak. If you are experiencing a problem using Elcomsoft Phone Breaker, please submit your log files at Windows: %AppData%\Elcomsoft\Elcomsoft Phone Password Breaker\RecoveryProcess.log.The log is stored in the following location: Such events are logged in the RecoveryProcess file.
However, if the problem occurs while EPB is attacking a password, we may ask you to send an additional log file that stores events related to the password recovery process. More often than not, the general log will be all that we need to troubleshoot the problem. P ress Shift + Command + G (or Shift + Win + G) and enter the path to the folder to open it. NOTE: In macOS, t he folder containing the log file is hidden. macOS: ~/Users//Library/Application Support/Elcomsoft Phone Password Breaker/EPB_.log.Windows: %AppData%\Elcomsoft\Elcomsoft Phone Password Breaker\EPB_.log.LoggingĮlcomsoft Phone Breaker saves the general logs in the following locations:
To help us find what causes the problem, we will ask you to provide us the logs. If you experience unexpected behavior when using Elcomsoft Phone Breaker, we may be able to help you resolve the issue if we can determine the root cause of the problem. Troubleshooting Elcomsoft eXplorer for WhatsApp Issues accessing the default iTunes backups folder Issues running Elcomsoft Apple Token Extractor
Issues accessing the default iTunes backup folder Issues when reverting to an older version Posted by Andrey Malyshev, Last modified by Andrey Malyshev on 12 October 2020 05:18 PM
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